Returns & Exchanges
At ViberStore, we want you to be completely satisfied with your electronics purchase, which is why we offer a 14-day hassle-free return policy on all our devices. Whether you have changed your mind or encountered a technical issue, our team is here to ensure a smooth resolution.
Initiate Your Request
Log into your account or contact our support team with your order number and the reason for return to receive an RMA authorization code.
Prepare the Device
Ensure the item is in its original condition, remove all personal data and accounts (such as iCloud or Google), and pack it securely with all included accessories.
Ship the Package
Attach the provided return shipping label to your package and drop it off at your nearest authorized courier location, keeping the tracking receipt for your records.
Inspection and Refund
Once our technicians verify the device condition, we will process your refund or exchange within 3 to 5 business days back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing