Frequently Asked Questions
Everything you need to know about your ViberStore experience.
What quality standards do your refurbished electronics meet?
Every device at ViberStore undergoes a rigorous 30-point diagnostic inspection by certified technicians to ensure 100% functionality and peak battery performance before being listed.
How long does shipping take for my order?
We offer standard shipping within 3-5 business days and express shipping within 1-2 business days. All orders include a tracking number sent via email once dispatched.
Do your products come with a warranty?
Yes, all electronics purchased from ViberStore include a comprehensive 12-month warranty that covers any hardware defects or technical malfunctions.
What is your return policy if I change my mind?
We offer a 14-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original condition for a full refund or exchange.
Are the smartphones sold on ViberStore unlocked?
All our smartphones are factory unlocked, meaning they are compatible with any GSM carrier network worldwide.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure financing options like Klarna and Afterpay for flexible payments.